Privacy Policy

Last updated: January 2026

Introduction

TinySupport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our self-hostable support desk software and related services.

Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Payment Information: If you subscribe to our hosted service, we collect billing details through our payment processor. We do not store credit card numbers directly.
  • Support Data: Information you provide when contacting our support team.
  • User Content: Any content you create or upload while using our services.

Information Collected Automatically

  • Usage Data: Information about how you interact with our services, including pages visited and features used.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: Server logs including IP addresses, access times, and referring URLs.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations

Self-Hosted Installations

If you self-host TinySupport, your data remains entirely on your own infrastructure. We do not have access to any data stored in self-hosted installations unless you explicitly grant us access for support purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics).
  • Legal Requirements: When required by law or to respond to legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us permission to share your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@tinysupport.com.

GDPR Compliance

For users in the European Economic Area, we process personal data under lawful bases including consent, contract performance, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

Cookies

We use essential cookies to ensure the proper functioning of our services. These cookies are necessary for authentication and security. We may also use analytics cookies to understand how our services are used, which you can opt out of through your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tinysupport.com